Shipping policy
Shipping Policy
Thank you for choosing our cookies! We totally get it — once you hit that Order Now button, you want your cookies ASAP. We feel you. 🍪
Our goal is to make sure every batch arrives fresh, gooey, and just as delicious as when it left our oven. Here’s how we make that happen:
Shipping Schedule
Freshness is everything — that’s why we only ship Monday through Wednesday.
We do this to keep your cookies from getting stuck in a delivery room over the weekend (no one likes sad, stale cookies!).
Orders placed after 1:00 PM EST on Wednesday will ship the following Monday, excluding holidays.
Once your order ships, you’ll get a confirmation email with tracking info so you can start your cookie countdown.
Delivery Responsibility
Once your cookies are in the hands of our shipping provider, delivery timing and handling are out of our control.
We don’t have superpowers (yet), so things like weather, carrier delays, or unexpected detours are in their hands.
If a package is marked “Delivered” but you can’t find it, it’s best to reach out directly to the shipping provider to file a claim.
Address Accuracy
Before you check out, make sure your shipping address is 100% correct — apartment numbers, zip codes, everything.
If an address error causes your package to go missing or be returned, we unfortunately can’t replace or refund it.
Perishable Product Handling
Our cookies are baked fresh to order and handled with love.
We carefully package them to keep that just-baked quality, but once they’re shipped, we can’t control what happens in transit.
If a carrier delay or rough ride affects your cookies, we’re just as bummed as you — but we can’t take responsibility for their condition upon arrival.
If we make a mistake on our end (like an incorrect item or shipping error), we’ll make it right immediately. Promise.
Returns & Order Changes
Because our cookies are perishable, all sales are final.
Need to change your shipping address or update your order? Just let us know before it ships — once it’s out the door, it’s on its way to cookie destiny.
By placing an order, you agree to our shipping policy and understand that we’re doing everything possible to deliver fresh, made-from-scratch cookies straight to your door — fast, but never rushed. 💛
Questions? Reach us at orders@halfbakedcookies.com— we’re always happy to help!
